TERMS AND CONDITIONS

WEBSITE TERMS OF USE

We reserve the right to reject any order you place with us for any reason. For example, we may reject your order if we know or suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business. You may only place orders via this website for private and domestic purposes.

We expressly prohibit purchases for resale and/or reselling any Cotton On product as part of any business (including any on-line business) unless agreed in writing by Cotton On.

By using our website, you accept and agree to our Privacy Policy

Your personal information will be used, according to our Privacy Policy, to process your order and tell you about our products and services.

Our website is intended to provide general information about our goods and services, including making purchases via our website. While we do our best to supply accurate information on this site, errors and omissions may occur. We do not accept any liability to you or any third parties for any loss or damage which may directly or indirectly result from your use of the website or your access to, or inability to access, the website. This includes viruses alleged to have been obtained from the website and your reliance on any advice, opinion, information, representation or omission (whether negligent or otherwise) contained on the website. By using the website, you agree that you are using the website at your own risk and that you are solely responsible for the actions you take in reliance on the content displayed on, or accessed through, the website.


WEBSITE CONTENT

While we do our best, we cannot guarantee that images on our website exactly represent actual products or their packaging. In particular, the colours shown on the website may not exactly represent the colours of our products because the colours you see on the website depend on the colour reproduction on your computer or mobile device.

Information on this website is subject to change without notice.

All images, trademarks, logos, text, graphics and other content appearing on this website are the property of their respective owners and are protected by copyright, trade mark and other intellectual property laws. The use of any of Cotton On’s trademarks is strictly prohibited unless we provide prior written consent.

The inclusion of any hyperlinks to third party websites does not imply Cotton On’s endorsement or approval of such third parties, their websites or their businesses or other activities.

Unless otherwise indicated, copyright in the information on this website is owned by or licensed to Cotton On. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or where specifically authorised by law or in writing by Cotton On.


NEWSLETTER SUBSCRIPTION

By choosing to subscribe to COTTONON.COM you agree to receive marketing communications from COTTONON.COM and from the individual brands you have selected.

20% off offer valid for online purchases only. Limit of one promo code per person. Code must be redeemed within 30 days of receipt. Not eligible to be used with any other promotions. Offer excludes sale stock, charity items, gift cards, customised products, Cotton On Kids X New Balance, Sunny Buddy, AFL and 'Mark Tuckey + Cotton On' products. Promo code will be emailed. Please allow up to 48 hours for the email to arrive in your inbox.


GOVERNING LAW

This contract is governed by the laws of Australia and such other laws which are applicable in the country where you are resident.


DELIVERY CHARGES

The delivery charges referred to in our Delivery Methods Information as we do not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered if that country is a country other than New Zealand. You are responsible for all such taxes and duties. We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.


PRICING

All purchases via the website are transacted in Australian dollars.

***Please note: Prices may differ online to in store***

Prices online are exclusive of delivery charges. Prices are subject to change without notice.

Pricing Errors

The Cotton On Group reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reason. The Cotton On Group will notify you of any error in pricing and you may elect to not purchase any Good/s where the price has been corrected.


PAYMENTS

We accept payments by credit card from Visa, MasterCard, Afterpay and Paypal.

Depending on your circumstances, you may have to pay additional exchange rate costs and fees as charged by your credit card issuer. We will not be liable for any costs associated with exchange rates or bank fees.

Purchases made using Afterpay are subject to the Afterpay Terms and Conditions.


SECURITY

Any personal information that you submit will be protected by our secure SSL payment gateway server, which uses 256-bit security technology to protect your online order information. This technology encrypts all information including your credit card and all personal information passed from you through our website.

Your credit card purchase may take a few minutes to process to allow us time to confirm your billing information with your financial institution.


PROCESSING YOUR ORDER

MELBOURNE METRO SAME DAY DELIVERY

If you place a same day order beofre 1pm AEST (Monday to Friday) and live in a specified postcode your order will be displatched from our warehouse the same day. If your order is placed after 1pm, on a public holiday or on a Saturday or Sunday, it will be disptached on the next business day.

EXPRESS DELIVERY

If you place an express order before 2pm AEST (Monday to Friday), your order will be dispatched from our warehouse the next day. If your order is placed after 2pm or on a Saturday or Sunday, it will be processed and dispatched the next business day.

STANDARD DELIVERY

All orders with the Standard shipping option will be processed and dispatched from our warehouse within 1-4 business days.

Our warehouse is a Monday to Friday operation, subject to Public Holidays.

Please note delivery times are additional to these processing times, and vary from region to region. 


YOUR INVOICE

Yoyu will receive an email notification containing your invoice within 1-3 working days from the time you place an order.

Have Questions?

For details on how to order, payment methods and more visit our Help Centre