Delivery Options

  • Please note: Orders will not be delivered in time for Easter
  • Calculate your delivery estimate during checkout.
  • During busy Sale Periods we aim to keep our delivery estimates up to date however you may experience a delay in receiving your order.
  • Please note: Orders will not be delivered in time for Easter
  • Calculate your delivery estimate during checkout.
  • Orders containing both personalised and non personalised items will be delivered together.
  • Delivered within 6-8 business days.
  • Delivery is not available to PO Boxes.
  • Delivered within 10-30 business days.
  • Delivery is not available to PO Boxes.

Delivery FAQs

  • Delivery to PO Boxes is available via Standard or Express delivery within Australia only.
  • Unfortunately your order is not able to be delivered on a public holiday.
  • If your order is placed on a Public Holiday it will not be processed and despatched until the next businesss day.
  • During National and State specific public holidays or busy sale periods you may experience a delay in receiving your order.
  • Some postal services will allow you to give authority to leave depending on your region. By doing this you are giving your delivery company permission to leave your order in a safe place if no one is home to sign for your order.
  • Cotton On will not be held responsible for any theft or damage if you provide us with the authority to leave your parcel at an unattended address. All risk in the parcel will remain with you upon delivery and Cotton On will not offer a replacement or refund for any loss or damage as a result of selecting to leave your parcel without a signature.
  • Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges. Customs and import fees are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.

Delivery Terms & Conditions

  • Next business day delivery to roadside addresses and offshore islands within these zones is not guaranteed. For any updates to expected delivery times, please refer to the Australia Post website.
  • Cotton On will not be held responsible for any theft or damage if you provide us with an authority to leave your parcel at an unattended address. All risk in the parcel will remain with you upon delivery and Cotton On will not offer a replacement or refund for any loss or damage as a result of selecting to leave your parcel without a signature.
  • While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us. Please note all gift card purchases will be delivered separately.
  • If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.
  • No promo code needed! Free or reduced delivery is automatically applied at checkout when your order is over the specified threshold.
  • The threshold for your delivery fee is calculated after any promotions and discounts are applied.
  • Free or reduced delivery charges are available only to the delivery method specified.