Delivery Methods

Click & Collect - FREE 

  • Available in selected stores
  • Delivery to Victorian stores within 1-3 business days
  • Delivery to New South Wales stores within 1-4 business days
  • Delivery to all other states within 4-7 business days

Standard Delivery - $9 

FREE for orders over $55

Christmas delivery available for orders placed before December 17
**For orders shipping to WA, Darwin & FNQ please order before December 13

**Don't forget to include processing time when estimating your delivery date!**

Express Delivery - $14

$7 for orders over $55

Christmas delivery available in metro regions for orders placed before December 19

Melbourne Metro Same Day Delivery - $15

Christmas delivery available for orders placed before December 20

Available in selected Melbourne Metro postcodes

 
  • Delivery is not available to Parcel Lockers, PO Box or Business addresses
  • Melbourne Metro Same Day orders within specified Metro Melbourne suburbs placed before 1pm AEST will be delivered between 6-9pm the same day
  • Orders placed after 1pm AEST or on a weekend/public holiday will be delivered the next business day

New Zealand Delivery - $13

FREE for orders over $85

 
  • Delivery is not available to PO Box addresses
  • Delivered within 10-30 business days

International Delivery - $20

  • Delivery is not available to PO Box addresses
  • Delivered within 10-30 business days

Delivery Terms & Conditions

  • Melbourne Metro Same Day Delivery available Monday to Friday (excluding Victorian Public Holidays) to residential addresses within specified Melbourne metropolitan postcodes. Same Day Delivery is not available to Parcel Lockers, PO Box or Business addresses.
  • By selecting Melbourne Metro Same Day Delivery, you are providing authority to leave your parcel unattended at the delivery address if nobody is available to receive the order.
  • Next business day delivery to roadside addresses and offshore islands within these zones is not guaranteed. For any updates to expected delivery times, please refer to the Australia Post website.
  • All orders sent within Australia require a signature on delivery, with the exception of Same Day Delivery orders. If you are not available to sign for your order, Australia Post will leave a note with instructions for pick up from a designated post office. If you are an Australia Post My Post customer you may be contacted by Australia Post prior to delivery offering their Safe Drop service where you waive the requirement for a signature. Note: if you elect to use this service, the agreement is between you and Australia Post, and Cotton On takes no responsibility for any lost or damaged items due to the use of this service.
  • While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
  • Please note that international orders (including to New Zealand) cannot be delivered to Post Office boxes.
  • If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.
  • Nail polish, flammable items and some consumable items cannot be shipped internationally. You can find more details on the United Postal Union Convention website.
  • Customs and import charges for international orders: Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges. Customs and import fees are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.

Free Shipping Terms & Conditions

  • No promo code needed! Free shipping is automatically applied at checkout when your order is over the specified threshold. 
  • The threshold for free shipping is calculated after any promotions and discounts are applied.
  • Free shipping is a limited promotion and not available for orders delivered outside Australia.