Delivery Methods

Christmas Delivery

WA, NT, FNQ

  • Click & Collect: Order before 12pm AEDT December 14
  • Standard Delivery: Order before 12pm AEDT December 14

All other locations

  • Click & Collect: Order before 12pm AEDT December 18
  • Standard Delivery: Order before 12pm AEDT December 18
  • Express Delivery: Order before 12pm AEDT December 21
  • Same Day Melbourne Metro Delivery: Order before 12pm AEDT December 22

Personalised Products

  • Please refer to individual product for Christmas delivery cut off times

Standard Delivery - $7 or FREE for orders $55

During busy sale periods and over Australian public holidays, you may experience a delay in receiving your order.

Personalised Items

  • Please allow an additional 5 business days for personalised product.
  • Standard shipping only on orders containing personalised product.

Express Delivery - $10 or $2 for orders over $55

  • Express orders placed weekdays before 1pm AEST will leave our warehouse on the same day. Orders placed outside of these times will leave the next business day.
  • Delivery time will then be based on Australia Post.

Melbourne Metro Same Day Delivery - $15 or $9 for orders over $55

  • Available in selected Melbourne Metro postcodes
  • Delivery is not available to Parcel Lockers, PO Box or Business addresses.
  • Melbourne Metro Same Day orders within specified Metro Melbourne suburbs placed before 1pm AEST will be delivered between 6-9pm the same day.
  • Orders placed after 1pm AEST or on a weekend/public holiday will be delivered the next business day

Click & Collect - $2 or Free on orders over $30

  • Available in selected stores
  • Delivered from our warehouse to Victorian stores within 1-3 business days
  • Delivered from our warehouse to New South Wales stores within 1-4 business days
  • Delivered from our warehouse to all other states within 4-7 business days
  • Please note: uncollected orders will be cancelled and refunded after 30 days

New Zealand Delivery - $13 or Free on orders over $85

  • Delivery is not available to PO Box addresses
  • Delivered within 10-30 business days

International Delivery - $20

  • Delivery is not available to PO Box addresses
  • Delivered within 10-30 business days

Delivery Terms & Conditions

  • Melbourne Metro Same Day Delivery available Monday to Friday (excluding Victorian Public Holidays) to residential addresses within specified Melbourne metropolitan postcodes. Same Day Delivery is not available to Parcel Lockers, PO Box or Business addresses.
  • Next business day delivery to roadside addresses and offshore islands within these zones is not guaranteed. For any updates to expected delivery times, please refer to the Australia Post website.
  • Cotton On will not be held responsible for any theft or damage if you provide us with an authority to leave your parcel at an unattended address. All risk in the parcel will remain with you upon delivery and Cotton On will not offer a replacement or refund for any loss or damage as a result of selecting to leave your parcel without a signature.
  • While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us. Please note all gift card purchases will be delivered separately.
  • Please note that international orders (including to New Zealand) cannot be delivered to Post Office boxes.
  • If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.
  • Nail polish, flammable items and some consumable items cannot be shipped internationally. You can find more details on the United Postal Union Convention website.
  • Customs and import charges for international orders: Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges. Customs and import fees are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.

Free Shipping Terms & Conditions

  • No promo code needed! Free shipping is automatically applied at checkout when your order is over the specified threshold. 
  • The threshold for free shipping is calculated after any promotions and discounts are applied.
  • Free shipping is a limited promotion and not available for orders delivered outside Australia.