Cotton On & Co. Perks
Terms and Conditions (keep reading, it's important we promise)
Cotton On & Co Perks
Terms and Conditions (keep reading, it's important we promise)
Being a member of Cotton On & Co. Perks means that we get to spoil you just a bit extra! It doesn’t matter how or where you shop, you’re important to us and perks is our way of saying thanks for shopping with us, both in store and online. Want to know the best part? Cotton On & Co. Perks allows you to reap rewards across seven brands - Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, Factorie and Supre. We call that Perks with the Works!
By joining Cotton On & Co. Perks, you agree to these terms and conditions which may be updated from time to time. We reserve the right to modify, refuse or terminate a member’s account (but only if we really had to as we really want you to enjoy all of these extra benefits!). One account valid per person.
How to join
Joining is easy (and free)! You can join in store or online. All we need is your name and email address. We might also ask you for your date of birth and mobile number, but this is optional information. You can update these details at any time by accessing the Preference Centre, which can be found via a link on the bottom of all emails from Perks and the Cotton On & Co brands.
Sorry, but team members employed by the Cotton On Group and our VIP members are not eligible to join. This is exclusively for our customers who don’t get to enjoy all the other benefits of working with us.
Your account details
You can update these details at any time by accessing the Preference Centre, which can be found via a link on the bottom of all emails from Cotton On & Co. Perks and the Cotton On & Co. brands. It’s important that you keep these details up to date so that we can contact you about your membership, perks, special offers or entries into competitions! Trust us, you are going to want this info!
Your rewards card
Your rewards card, its membership account and rewards are not transferable (because why would you need to when you get the benefits for yourself to enjoy?) If you complete the sign-up process in store you will receive your card there and then. If you complete the sign-up process online, just pop in to store and present your ID card and we will organise your card for you. For in store purchases, you will just need to present your perks card. For online purchases, simply enter the email address associated with your account at checkout. This is important if you want us to register your purchase, update your spend balance as well as redeem rewards – because you don’t want to miss out right?!
- Earn a $10 voucher for every $100 you spend (this is cumulative so it’s up to you – you can spend $100 once or $20 across five different shops, both in-store or online and you’ll get your voucher emailed once you hit $100).
- You will receive a birthday treat and little surprises throughout the year.
- You will receive exclusive offers and information about sale previews and new launches.
How it works
For every $100 you spend in store or online across all seven brands – Cotton On, Cotton On Body, Cotton On Kids, Rubi, Typo, Supre and Factorie (excludes the purchase of gift cards and any shipping costs for online deliveries) and you will receive a $10 shopping voucher. These purchases will contribute to your spend balance.
Your spend balance is calculated on a daily basis and if you are eligible for a reward or multiple rewards, you will receive these via email the next day. Rewards will be issued in multiples of $10 and expire 90 days after the date of issue.
Rewards cannot be earned using other rewards as part of the transaction. For example, if you purchase items using $100 in cash and $10 in rewards, you are only entitled to earning on the $90 of the transaction value.
We will send you an email when you are entitled to a reward. It is important that you don’t unsubscribe to the perks member emails we send you or you won’t be able to know when you are entitled to a reward or your spend balance.
Redeeming your rewards
Rewards can only be redeemed once and they can only be redeemed at Cotton On Group stores in Australia or online at cottonon.com/AU.
You must present your rewards card or photo ID at the counter in-store, along with your perks voucher to redeem your reward. To redeem a reward online you must enter your perks email address at checkout or be logged into your account using the same email address as you used for your perks membership.
Multiple rewards may be redeemed in one transaction and promotional codes may be used in conjunction with a reward. Cotton On & Co. Perks rewards vouchers will be applied before other promotions. This may mean your basket value is altered before other promotions are applied.
Rewards can only be redeemed on transactions that are greater in value of the voucher being redeemed. For example, if your transaction is $10.05, you are entitled to redeem a $10 voucher and required to pay the remaining 5 cents.
When can’t rewards be redeemed? Rewards cannot be redeemed in conjunction with a Team Member or VIP discount or in selected promotions.
We will not be held responsible or liable if rewards are not able to be redeemed for whatever reason, for example the failure of software or hardware or an EFTPOS malfunction. But we will of course do our best to get it back on track so you get all the rewards you deserve!
If you earned rewards points when making your purchase these points will be taken off your balance when making your return. For example, if you purchase an item for $25 and an item for $15 you would have earned 40 points. If you return the $25 item your points balance will be reduced to 15.
If you used a voucher when you made your purchase the amount you paid in cash will have been reduced. The refund will be processed based on the amount paid after any vouchers were applied.
If you have used a voucher to purchase multiple items, your voucher will be split across the items purchased, therefore any returns will have the value adjusted accordingly.
The voucher you used will be forfeit and our in store teams are unable to reinstate points on your membership at the time of the return. However, if you would like these points to go towards your next voucher please contact our customer service team via firstname.lastname@example.org
If you choose not to contact our customer service team the points will not be added to your account and a new voucher will not be issued.
Unfortunately you won't earn points when purchasing a gift card, but you will earn points when you pay using a gift card. Your perks vouchers can't be redeemed for gift cards or cash either.
Your personal details
To maintain your membership
You must have made a minimum purchase of $1 within a 24 month period to maintain a valid membership. It’s our job to make this easy for you!
If you want to end your membership
You can end your membership at any time by contacting our Customer Service team by email to email@example.com or via the Preference Centre.