Easy Exchanges & Returns

Change your mind anytime!
You can exchange or return at any one of our stores or return online anytime!

Want To Exchange In Store?

  • Receive an instant exchange in-store (or refund).
  • You can find your nearest store using our store finder.

    Want To Return In Store?

  • You will receive an instant refund.
  • Head into store with your item, receipt and if applicable, the card you originally paid on.
  • You can find your nearest store using our store finder.

    Want To Return Via Post?

  • You can only exchange in-store.
  • You can only return online orders via post (including click and collect)
  • Download your returns label here. Your order ID is 10 digits and starts with ‘W0’.
  • Please print the label, pack & drop off at your nearest to Post Office.
  • Once received, we'll process the refund and notify you via email. Your refund may take up to 10 days to be processed.
  • Policy

    Faulty Returns

    To return your faulty or incorrect products simply follow the returns process for in-store or online.

    Faulty Returns
    We want you to be satisfied with your purchase but if the products are faulty, wrongly described or different from a sample shown, we’re so sorry! We will meet our legal obligations in the country in which the products were purchased. Just follow the returns process above in-store or online.
    Change of Mind Returns
    If you change your mind about a product you purchased from us online or in-store, we will refund the purchase price, or exchange (only available via stores) in the country of purchase, subject to the following conditions:
    1. Items purchased online can be returned in store with proof of purchase. In the case of online purchases, refunds will not include the cost of shipping, except as provided below.
    2. Products purchased from any Cotton On Group retail or online store can be returned at any time by the customer with proof of purchase;
    3. The returned items must not be swimwear, underwear, earrings, cosmetics, charity items, seconds, samples, customised personalised items or gift cards;
    4. All items will be returned to the original forms of payment, otherwise an exchange or store credit will be issued;
    5. Items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached);
    6. You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return; and
    7. Items purchased online can be returned in store with proof of purchase. In the case of online purchases, refunds will not include the cost of shipping, except as provided below.
    Shipping costs may be refunded on faulty items only if the entire order is being returned and the customer provides proof of the shipping amount.