Reusable Face Masks
When do you restock them?
We’re restocking our Cotton On Foundation face masks weekly, exclusively online. You can check the Cotton On Foundation products page here.
Do they protect against COVID-19?
Our reusable face masks are tested to a KN90 standard and filter at least 90% of airborne particles down to pm2.5. The masks have three layers; the outer two are made from cotton and the inner layer is PTFE (Teflon), which is the filter membrane. They filter particles like those resulting from wildfires, general pathogens and air pollution. They are not intended for clinical use, but will help to reduce the risk of spreading COVID-19.
Can you wash and reuse them?
Yes you can. Hand wash your mask in warm water after each use and air to dry.
How long do they last?
Our reusable masks last up to 50 washes. This is guided by the World Health Organisation’s standards on the usage of masks. You can find more info here.
When will they be available instore?
We don’t have a confirmed date yet, but we’ll keep you updated.. Right now, we’re focusing on keeping our masks stocked online so they’re available to everyone. Stay updated by signing up to Cotton On & Co. Perks here.
Where do the proceeds go?
Like all our Cotton On Foundation products, 100% of proceeds go towards empowering youth through quality education and access to healthcare.
Where are the masks manufactured?
Our face masks are manufactured in China, with each mask containing certification from global independent testing labs.
Retail stores
Which Cotton On stores are currently open?
All stores across the Cotton On Group are now open. This includes Cotton On, Cotton On Body, Cotton On Kids, Rubi, Typo and Factorie.
Opening hours may have changed during this time, so please check via the store finder.
Opening hours may have changed during this time, so please check via the store finder.
How are you creating a safe environment instore?
As always, our people and customers are our first priority. Here’s how we’re creating a safe environment for everyone.
No trying on shoes or sunglasses.
For hygiene reasons, you won't be able to try these items on instore at this time.
Keeping it clean
We're cleaning high-touch surfaces regularly. This includes tables, racks, handles, counters and EFTPOS machines. We’ve also removed ‘multi-touch’ items like beauty testers and shopping bags. And we’re encouraging contactless payment where possible.
Safe social distancing
Wherever possible, we’re asking you to stay 2 metres away from others. We may restrict access to stores in order to limit the number of people to 4sqm/person. This includes fitting rooms, however, in smaller stores, we may not be able to open them at all.
Being kind and considerate
Everyone can do their part by:
> Staying home if they’re unwell
> Washing their hands regularly with soap and water for at least 20 seconds
> Covering coughs and sneezes with their elbow or a tissue
No trying on shoes or sunglasses.
For hygiene reasons, you won't be able to try these items on instore at this time.
Keeping it clean
We're cleaning high-touch surfaces regularly. This includes tables, racks, handles, counters and EFTPOS machines. We’ve also removed ‘multi-touch’ items like beauty testers and shopping bags. And we’re encouraging contactless payment where possible.
Safe social distancing
Wherever possible, we’re asking you to stay 2 metres away from others. We may restrict access to stores in order to limit the number of people to 4sqm/person. This includes fitting rooms, however, in smaller stores, we may not be able to open them at all.
Being kind and considerate
Everyone can do their part by:
> Staying home if they’re unwell
> Washing their hands regularly with soap and water for at least 20 seconds
> Covering coughs and sneezes with their elbow or a tissue
How can I return or exchange an instore purchase?
We have an unlimited Returns & Exchanges policy, as long as items are in new condition with tags attached and you have proof of purchase. For online orders, you can request a free return here.
Online
Are you still shipping to South Africa?
Yes, you can shop our full range online. We do contactless home delivery and free returns anytime.
Will you continue to launch new products?
Yes we will! Keep your eyes on New Arrivals for the latest looks as they drop. Join our list to be the first to know.
Will my order be delayed?
It's a busy time, but we're working closely with our delivery partners to get your orders to you as safely as possible. Once you get your shipping confirmation email, you'll be able to get the latest updates by clicking the tracking link.
How do I return an online purchase?
We have an unlimited Returns policy, as long as items are in new condition with tags attached and you have proof of purchase. You can request a free return here.
I haven't received a shipping confirmation or tracking number for my order. Who do I contact?
The quickest way to get in touch is via the online chat widget at the bottom of the Cotton On homepage.
How are you looking after your employees in the DC?
Ensuring a safe working environment for our Distribution Centre team members is our top priority. We have taken strong measures to look after our people and the safe shipping of your product. These include providing hand sanitisers and personal protective equipment, high hygiene and cleaning standards, and split working hours to reduce employee contact.
Perks rewards
What happens to my perks points and vouchers during this time?
As always, you can continue to shop instore and online to earn perks points towards your next voucher. To view your points balance and unredeemed vouchers, log into My Account and select My Perks. If you have an active voucher, you can apply it to your online cart instantly.
We understand that some of you were unable to redeem your perks vouchers while our stores were closed. For all unredeemed perks vouchers that expired between 01/03/20 - 01/06/20, we'll be re–issuing them to your inbox by mid-July
We understand that some of you were unable to redeem your perks vouchers while our stores were closed. For all unredeemed perks vouchers that expired between 01/03/20 - 01/06/20, we'll be re–issuing them to your inbox by mid-July
