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Via Our Stores
Due to COVID-19 concerns, we are temporarily closing all retail stores. Online purchases may be returned via Post however we ask that in-store purchases are held until our stores reopen. Please contact our customer service team via chat if you have questions regarding in-store returns.
- Click here to go to the Help Centre page.
- Select the option to Start a Return.
- Submit the form.
- Check your inbox, you’ll receive an email confirming our returns policy.
- If wanting to continue with an online return please reply to confirm.
- Re-wrap the products.
- Dawn Wing will be in touch to arrange collection of your return.
- Products purchased from any Cotton On Group retail or online store, including sale items can be returned at any time by the customer with proof of purchase;
- The returned items must not be earrings, cosmetics, charity items, seconds, samples customised/personalised items, gift cards or underwear (we will accept bras);
- All items will be returned to the original forms of payment, otherwise an exchange or store credit will be issued;
- Items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached). Swimwear must be in unused condition with original hygienic sticker;
- You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return; and
- Items purchased online can be returned in store with proof of purchase. In the case of online purchases, refunds or exchanges will not include the cost of shipping, except as provided below.