Domestic Delivery

  • Orders will leave our warehouse in 1-2 business days.
  • Delivered within 2-3 business days to Johannesburg, Pretoria, Cape Town, Durban, Port Elizabeth, East London, George, Bloemfontein and Polokwane.
  • Delivered within 2-4 business days to Regional and Remote Areas.
  • Orders will leave our warehouse within 1-2 business days.
  • Only available for delivery in Main Centres.
  • Delivered the next business day to Johannesburg, Pretoria, Cape Town, Durban, Port Elizabeth, East London, George, Bloemfontein and Polokwane.
  • Delivered within 2-3 business days to Regional and Remote Areas.
  • Please allow an additional 5 business days for personalised product.
  • Standard shipping only on orders containing personalised product.
  • Orders containing both personalised and non personalised items will be delivered together.
  • No promo code needed! FREE delivery is automatically applied at checkout when your order is over the specified threshold.
  • The threshold for FREE delivery is calculated after any promotions and discounts are applied.
  • Unfortunately your order is not able to be delivered on a public holiday.
  • If your order is placed on a Public Holiday it will not be processed and dispatched until the next business day.
  • During National and State specific public holidays or busy sale periods you may experience a delay in receiving your order.

Click & Collect

  • Available in selected stores.
  • Delivered from our warehouse to Gauteng & Kwazulu-Natal stores within 2 business days.
  • Delivered from our warehouse to Western Cape, Limpopo, North West & Free State stores within 3 business days.
  • Delivered from our warehouse to Eastern Cape stores within 4 business days.
  • Please note: uncollected orders will be cancelled and refunded after 30 days.

Store to Door

  • All orders are shipped from our warehouse using standard shipping within 2 business days.
  • Store to door orders are available on standard domestic orders only. We're unable to offer express shipping.
  • Please refer to the above standard delivery times for store to door order delivery.

International Delivery

  • Unfortunately we are unable to offer International delivery for orders placed via our South African website.
  • Please visit our AU, USA or Singapore site to place an order for international delivery.
  • Unfortunately your order is not able to be delivered on a public holiday.
  • If your order is placed on a Public Holiday it will not be processed and despatched until the next businesss day.
  • During National and State specific public holidays or busy sale periods you may experience a delay in receiving your order.

Delivery Terms & Conditions

  • While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
  • If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.
  • All orders sent require a signature on delivery.
  • Cotton On will not be held responsible for any theft or damage if you provide us with the authority to leave your parcel at an unattended address. All risk in the parcel will remain with you upon delivery and Cotton On will not offer a replacement or refund for any loss or damage as a result of selecting to leave your parcel without a signature.