Domestic Delivery

**Delivery times may vary due to high order volumes throughout late November and December.

  • Orders will leave our warehouse in 1-2 business days.
  • Delivered within 2-4 business days to Johannesburg, Pretoria, Cape Town, Durban, Port Elizabeth, East London, George, Bloemfontein and Polokwane.
  • Delivered within 2-5 business days to Regional and Remote Areas.
  • Please allow an additional 5 business days for personalised product.
  • Standard shipping only on orders containing personalised product.
  • Orders containing both personalised and non personalised items will be delivered together.
  • No promo code needed! FREE delivery is automatically applied at checkout when your order is over the specified threshold.
  • The threshold for FREE delivery is calculated after any promotions and discounts are applied.
  • Unfortunately your order is not able to be delivered on a public holiday.
  • If your order is placed on a Public Holiday it will not be processed and dispatched until the next business day.
  • During National and State specific public holidays or busy sale periods you may experience a delay in receiving your order.

Click & Collect

  • Available in selected stores.
  • Delivered from our warehouse to Gauteng & Kwazulu-Natal stores within 2 business days.
  • Delivered from our warehouse to Western Cape, Limpopo, North West & Free State stores within 3 business days.
  • Delivered from our warehouse to Eastern Cape stores within 4 business days.
  • Please note: uncollected orders will be cancelled and refunded after 30 days.

Store to Door

  • All orders are shipped from our warehouse using standard shipping within 2 business days.
  • Store to door orders are available on standard domestic orders only. We're unable to offer express shipping.
  • Please refer to the above standard delivery times for store to door order delivery.

International Delivery

  • Unfortunately we are unable to offer International delivery for orders placed via our South African website.
  • Please visit our AU, USA or Singapore site to place an order for international delivery.

Delivery FAQs

  • It's a busy time, but we're working closely with our delivery partners to get your orders to you as safely as possible. There could be delays of up to 2 weeks. While most orders will arrive earlier, we want to be upfront about what to expect. Once you get your shipping confirmation email, you'll be able to get the latest updates via the tracking link.
  • The quickest way to get in touch is via the online chat widget at the bottom of the Cotton On homepage.
  • Ensuring a safe working environment for our Distribution Centre team members is our top priority. We have taken strong measures to look after our people and the safe shipping of your product. These include providing hand sanitisers and personal protective equipment, high hygiene and cleaning standards, and split working hours to reduce employee contact.
  • Unfortunately your order is not able to be delivered on a public holiday.
  • If your order is placed on a Public Holiday it will not be processed and despatched until the next businesss day.
  • During National and State specific public holidays or busy sale periods you may experience a delay in receiving your order.

Delivery Terms & Conditions

  • While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
  • If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.
  • All orders sent require a signature on delivery.
  • Cotton On will not be held responsible for any theft or damage if you provide us with the authority to leave your parcel at an unattended address. All risk in the parcel will remain with you upon delivery and Cotton On will not offer a replacement or refund for any loss or damage as a result of selecting to leave your parcel without a signature.

Store FAQs

  • All our stores across the Cotton On Group are open.
    As always, our people and customers are our first priority. Here’s how we’re creating a safe environment for everyone.

  • Keeping it clean:
    We're cleaning high-touch surfaces regularly. This includes tables, racks, handles, counters and EFTPOS machines. We’ve also removed ‘multi-touch’ items like beauty testers and shopping bags. And we’re encouraging contactless payment where possible.
  • Safe social distancing:
    Wherever possible, we’re asking you to stay 2m / 6ft away from others. We may restrict access to stores in order to limit the number of people to 4sqm/person. This includes fitting rooms, however, in smaller stores, we may not be able to open them at all.
  • Being kind and considerate:
    Wear a face mask
    Stay home if you’re unwell
    Wash your hands regularly with soap and water for at least 20 seconds
    Cover coughs and sneezes