Reusable Face Masks
When do you restock them?
We’re restocking our Cotton On Foundation face masks weekly, exclusively online. You can check the Cotton On Foundation products page here.
Do they protect against COVID-19?
Our reusable face masks are tested to a KN90 standard and filter at least 90% of airborne particles down to pm2.5. The masks have three layers; the outer two are made from cotton and the inner layer is PTFE (Teflon), which is the filter membrane. They filter particles like those resulting from wildfires, general pathogens and air pollution. They are not intended for clinical use, but will help to reduce the risk of spreading COVID-19.
Can you wash and reuse them?
Yes you can. Hand wash your mask in warm water after each use and air to dry.
How long do they last?
Our reusable masks last up to 50 washes. This is guided by the World Health Organisation’s standards on the usage of masks. You can find more info here.
Where do the proceeds go?
Like all our Cotton On Foundation products, 100% of proceeds go towards empowering youth through quality education and access to healthcare.
Where are the masks manufactured?
Our face masks are manufactured in China, with each mask containing certification from global independent testing labs.
Retail stores
Which stores are currently open?
All stores across the Cotton On Group are open. This includes Cotton On, Cotton On Body, Cotton On Kids, Rubi and Typo.
How are you creating a safe environment instore?
As always, our people and customers are our first priority. Here’s how we’re creating a safe environment for everyone.
Be kind, wear a mask
In our LA stores, we require all customers and team members to wear a face mask. In all other stores, our team members are required to wear a face mask, but they are optional for our customers.
Keeping it clean
- Hand sanitiser stations for customers and team members
- Extra cleaning supplies provided to all our stores
- Cleaning high-touch surfaces regularly including tables, racks, handles, counters and EFTPOS machines
- Removed ‘multi-touch’ items like beauty testers and shopping bags
- Encouraging contactless payment
- No trying on shoes or sunglasses instore at this time
- Rolling out safety screens at registers
Safe social distancing
There are no capacity restrictions instore and our fitting rooms are open. Wherever possible, we still ask that you practise safe social distancing and stay 6 feet away from others.
Everyone can do their part by
> Staying home if they’re unwell
> Washing their hands regularly with soap and water for at least 20 seconds
> Covering coughs and sneezes with their elbow or a tissue
Be kind, wear a mask
In our LA stores, we require all customers and team members to wear a face mask. In all other stores, our team members are required to wear a face mask, but they are optional for our customers.
Keeping it clean
- Hand sanitiser stations for customers and team members
- Extra cleaning supplies provided to all our stores
- Cleaning high-touch surfaces regularly including tables, racks, handles, counters and EFTPOS machines
- Removed ‘multi-touch’ items like beauty testers and shopping bags
- Encouraging contactless payment
- No trying on shoes or sunglasses instore at this time
- Rolling out safety screens at registers
Safe social distancing
There are no capacity restrictions instore and our fitting rooms are open. Wherever possible, we still ask that you practise safe social distancing and stay 6 feet away from others.
Everyone can do their part by
> Staying home if they’re unwell
> Washing their hands regularly with soap and water for at least 20 seconds
> Covering coughs and sneezes with their elbow or a tissue
How can I return or exchange an instore purchase?
We have an unlimited Returns & Exchanges policy, as long as items are in new condition with tags attached and you have proof of purchase.
Online
Will my order be delayed?
It's a busy time, but we're working closely with our delivery partners to get your orders to you as safely as possible. Once you get your shipping confirmation email, you'll be able to get the latest updates by clicking the tracking link.
How can I return an online purchase?
We have an unlimited Returns Policy, as long as items are in new condition with tags attached and you have proof of purchase. You can request a free online return here.
It’s a really busy time right now, so there may be some delays in recieving your return labels and processing refunds. We’ve brought on extra team members to work through your requests and respond ASAP. Thanks for your patience and understanding during this time.
It’s a really busy time right now, so there may be some delays in recieving your return labels and processing refunds. We’ve brought on extra team members to work through your requests and respond ASAP. Thanks for your patience and understanding during this time.
I haven't received a shipping confirmation or tracking number for my order. Who do I contact?
The quickest way to get in touch is via the online chat widget at the bottom of the Cotton On homepage cottonon.com/US
How are you looking after your employees in the DC?
Ensuring a safe working environment for our Distribution Centre team members is our top priority. We have taken strong measures to look after our people and the safe shipping of your product. These include providing hand sanitisers and personal protective equipment, high hygiene and cleaning standards, and split working hours to reduce employee contact.
Perks rewards
What happens to my perks rewards and vouchers during this time?
As always, you can continue to shop instore and online to earn perks points towards your next voucher. To view your points balance and unredeemed vouchers, log into My Account and select My Perks. If you have an active voucher, you can apply it to your online cart instantly.
Link:
"https://cottonon.com/US/sign-in/?original=%2FNZ%2Faccount%2F
Link: "https://cottonon.com/US/sign-in/?original=%2FNZ%2Faccount%2F
