US Domestic Shipping

Due to the impact of COVID-19 we are currently experiencing delays of 1-2 business days.

  • Orders received weekdays before 12pm PST will be shipped the same day.
  • Delivery within
    • 2-3 business days: Arizona, Utah or California.
    • 2-4 business days: Colorado, Idaho, Nevada, New Mexico, Oklahoma, Oregon, Washington & Wyoming.
    • 4-7 business days: All other US States (excluding Alaska & Hawaii).
  • Orders received weekdays before 2pm PST will be shipped the same day.
  • Delivery within
    • 1-2 business days: Arizona, Utah or California.
    • 1-3 business days: Colorado, Hawaii, Idaho, Nevada, New Mexico, Oklahoma, Oregon, Washington & Wyoming.
    • 3-6 business days: All other US States.
  • Please note we cannot ship to a PO Box. Please use a street address when placing your order to avoid delays.
  • Orders received weekdays before 2pm PST will be shipped the same day.
  • Next business day delivery within the 48 contiguous states only.
  • Please note we cannot ship to a PO Box. Please use a street address when placing your order to avoid delays.
  • Standard shipping only on orders containing personalized items.
  • Allow up to 14 business days for orders containing a personalized item.
  • Orders containing both personalized and non personalized items will be shipped together.
  • Please note all ‘Pick Up In Store' orders are processed and shipped from our warehouse to your selected store for collection.
  • Shipped from our warehouse to store within 1-6 business days.
  • Please note: uncollected orders will be cancelled and refunded after 30 days.
  • You will receive notification via SMS or email when your order is ready for collection.
  • If your order is placed on a Californian Public Holiday it will not be processed and dispatched until the next business day.
  • During National and State specific public holidays or busy sale periods you may experience a delay in receiving your order.
    Please note your order will not be shipped on any of the below Public Holidays.
    • Memorial Day
    • Independence Day
    • Labor Day
    • Thanksgiving Day
    • Christmas Day
    • New Years Day
  • No promo code needed! FREE shipping is automatically applied at checkout when your order is over the specified threshold before tax.
  • The threshold for FREE shipping is calculated after any promotions and discounts are applied.
  • FREE delivery is a limited promotion and only available on orders sent via Standard Delivery within the US or Canada.

Store to Door

  • Orders received weekdays before 12pm PST will be shipped the same day.
  • Delivery within
    • 2-3 business days: Arizona, Utah or California.
    • 2-4 business days: Colorado, Idaho, Nevada, New Mexico, Oklahoma, Oregon, Washington & Wyoming.
    • 4-7 business days: All other US States (excluding Alaska & Hawaii).
  • Orders will leave our warehouse in 1-4 days.
  • Shipped within 4-14 business days.
  • Shipping times do not include any customs processing times for international orders.

Delivery FAQs

  • It's a busy time, but we're working closely with our delivery partners to get your orders to you as safely as possible. There could be delays of up to 2 weeks. While most orders will arrive earlier, we want to be upfront about what to expect. Once you get your shipping confirmation email, you'll be able to get the latest updates via the tracking link.
  • The quickest way to get in touch is via the online chat widget at the bottom of the Cotton On homepage.
  • Ensuring a safe working environment for our Distribution Centre team members is our top priority. We have taken strong measures to look after our people and the safe shipping of your product. These include providing hand sanitisers and personal protective equipment, high hygiene and cleaning standards, and split working hours to reduce employee contact.
  • No, unfortunately we cannot ship to a PO Box. Please use a street address when placing your order.
  • Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are the responsibility of the person receiving the parcel and are not included in the cost of shipping. Please check with your country’s customs service if you need more information.
  • Unfortunately your order is not able to be shipped on a public holiday.
  • If your order is placed on a Public Holiday it will not be processed and despatched until the next business day.
  • During specific public holidays or busy sale periods you may experience a delay in receiving your order.

Shipping Terms & Conditions

  • Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are the responsibility of the person receiving the parcel and are not included in the cost of shipping. Please check with your country’s customs service if you need more information.
  • Please choose Standard (SurePost) shipping for orders being sent to a PO Box. All other methods will result in the parcel being returned to our warehouse.
  • Orders shipped outside of the USA will be subject to the shipping terms of the relevant postal service.
  • While we do everything we can to ensure your order is shipped in a timely manner, we will not be liable for any loss or damage incurred by any person. This can be a result of a delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight. This includes but is not limited to any delay caused by an incorrect shipping address being provided to us.
  • Shipping charges and minimum order are subject to change at any time.
  • All orders are subject to availability of items at the time of dispatch. We do our best to maintain up to date and accurate information regarding stock levels. If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.

Store FAQs

  • All our stores across the Cotton On Group are open.
    As always, our people and customers are our first priority. Here’s how we’re creating a safe environment for everyone.

  • Keeping it clean:
    We're cleaning high-touch surfaces regularly. This includes tables, racks, handles, counters and EFTPOS machines. We’ve also removed ‘multi-touch’ items like beauty testers and shopping bags. And we’re encouraging contactless payment where possible.
  • Safe social distancing:
    Wherever possible, we’re asking you to stay 2m / 6ft away from others. We may restrict access to stores in order to limit the number of people to 4sqm/person. This includes fitting rooms, however, in smaller stores, we may not be able to open them at all.
  • Being kind and considerate:
    Wear a face mask
    Stay home if you’re unwell
    Wash your hands regularly with soap and water for at least 20 seconds
    Cover coughs and sneezes