Returns and Exchanges


Free Returns In Store & Online!


Change of Mind Returns

"Change of mind" includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don't fit the way that you would like or unwanted gifts.

  • We will accept change of mind returns provided they meet the following guidelines:

  • ✔ Return within 30 days

    **we will accept returns within 60 days for Cotton On Baby & Cotton On Kids Swimwear provided all other conditions are met

  • ✔ Return with proof of purchase

  • ✔ Item must be unworn, unwashed, unused with all original tags/labels attached

  • ✔ Protective hygiene sticker must be in place for swimwear returns

  • ✔ Returns must be made within the country of purchase

  • ✔ Purchases must be returned to a store of the same brand unless the store is a multi-store including that brand or the product was ordered through Pick Up In Store

  • ✔ Item is not listed as an excluded item as outlined below


  • Excluded items (for change of mind returns):

  • ✘ Underwear

  • ✘ Earrings

  • ✘ Cosmetics

  • ✘ Gift Cards

  • ✘ Sale/Clearance

  • ✘ Seconds

  • ✘ Personalised product


Faulty Product Returns

If something is faulty, incorrectly described or different from the sample shown we will provide an exchange or refund provided the item is returned within a reasonable time with proof of purchase.

Can't find your receipt? A bank statement will be fine. If you don't have that, get in touch and we'll do our best to track it down.

Returns Process (In-Store)

Supre & Factorie purchases must be returned online for a refund.

  1. Head to your nearest store that stocks that brand with your return and receipt
  2. The team in store will confirm that our returns policy has been met and help you with an exchange or refund.

Returns Process (Online)

If your purchase was made online you may choose to return to our online store for a refund. In store purchases must be returned in store.

  1. Head to Submit a Request and choose the Returns and Exchanges form.
  2. Provide your details and we'll contact you by email with everything you need to return your order for a refund.