Delivery Methods

Click & Collect - $2 or FREE for orders over $30

  • Delivered from our warehouse to selected stores within 1-4 business days
  • Please note: uncollected orders will be cancelled and refunded after 30 days

Standard Delivery - $6 

FREE for orders over $60

 

* Please note that warehouse processing time is included in the below estimations.

City

Delivery Time

Auckland, Gisborne, Hamilton, Hastings, New Plymouth,
Palmerston North, Tauranga, Wellington, Whangarei

2 to 3 business days

Blenheim, Christchurch, Greymouth, Nelson, Oamaru, Timaru

3 to 4 business days

Dunedin, Invercargill

4 to 5 business days

Outlying Islands

8 to 9 business days

We cannot ship to PO Boxes. Please use a street address when placing your order to avoid delays.

Delivery Terms & Conditions

  • Business days are Monday to Friday, and do not include weekends or public holidays.
  • While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person. This can be a result of a delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight. This includes but is not limited to any delay caused by an incorrect delivery address being provided to us.
  • Delivery charges and minimum order are subject to change at any time.
  • All orders sent within New Zealand require a signature on delivery. If unable to sign for your order, Toll will leave a note with instructions to pink up from a designated post office. Orders delivered outside of New Zealand will be subject to the delivery terms of the relevant postal service. 
  • Please check your order upon arrival to ensure it contains the right contents.
  • All orders are subject to availability of items at the time of dispatch. We do our best to maintain up to date and accurate information regarding stock levels. If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.
  • If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.
  • Nail polish, flammable items and some consummable items cannot be shipped internationally. You can find more details on the United Postal Union Convention website.
  • Customs and import charges for international orders may be imposed by the destination country. We are not able to control or estimate any applicable fees or charges. Customs and import fees are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country's custom service if you need more information.

Free Shipping Terms & Conditions

  • No promo code needed! Free shipping is automatically applied at checkout when your order is over the specified threshold. 
  • The threshold for free shipping is calculated after any promotions and discounts are applied.
  • Free shipping is a limited promotion and not available for orders delivered outside New Zealand.