Cotton On Delivery Methods

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Delivery Options

For delivery in time for Easter, please place your order by the below dates.

	Standard	Deliver to Store	Personalisation - Heat Press	Personalisation - Embroidery
North Island	Mon 14th Apr	Mon 14th Apr	Wed 9th Apr	Wed 9th Apr
South Island excl Christchurch	Sun 13 Apr	Sun 13 Apr	Wed 9th Apr	Wed 9th Apr
Christchurch	Sun 13 Apr	Sun 13 Apr	Wed 9th Apr	Wed 9th Apr

North Island: 1-3 Business days.
South Island: 2-5 business days.
During busy sale periods and over New Zealand public holidays, you may experience a delay in receiving your order.
We cannot delivery to PO Boxes. Please use a street address when placing your order to avoid delays.

Allow an additional 5 business days for orders containing a personalised item.
Orders containing both personalised and non personalised items will be delivered together.

Please note all Deliver to Store orders are processed and delivered from our warehouse to your selected store for collection.
North Island: 1-2 business days
South Island: 2-4 business days
Please note: uncollected orders will be cancelled and refunded after 30 days.
You will receive notification via SMS or email when your order is ready for collection.

Unfortunately we are unable to offer International delivery for orders placed via our New Zealand website.
Please choose from our Australia, Singapore, or South Africa websites for international delivery.

All orders are shipped from our warehouse using standard shipping within 2 business days.
Store to door orders are available on standard domestic orders only. We're unable to offer international or express shipping.
Please refer to the above standard delivery times for store to door order delivery.

Once your order leaves our warehouse, you’ll receive an email with a tracking number that can be used to check your parcel’s progress. Orders are shipped via Team Global Express and can be tracked via the TGE website.

Unfortunately your order is not able to be delivered on a public holiday.
If your order is placed on an Auckland Public Holiday it will not be processed and dispatched until the next business day.
During National and State specific public holidays or busy sale periods you may experience a delay in receiving your order.

Cotton On orders are sent with Authority to Leave. This means that TGE will leave your order for you in a safe place if you are not available to sign for your order. All risk in the parcel will remain with you upon delivery and Cotton On will not offer a replacement or refund for any loss or damage as a result of your parcel being left without a signature.

Business days are Monday to Friday, and do not include weekends or public holidays.
While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person. This can be a result of a delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight. This includes but is not limited to any delay caused by an incorrect delivery address being provided to us.
Cotton On orders are sent with Authority to Leave. This means that TGE (Team Global Express) will leave your order for you in a safe place if you are not available to sign for your order. All risk in the parcel will remain with you upon delivery and Cotton On will not offer a replacement or refund for any loss or damage as a result of your parcel being left without a signature.
Delivery charges and minimum order are subject to change at any time.
All orders are subject to availability of items at the time of dispatch. We do our best to maintain up to date and accurate information regarding stock levels. If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.

No promo code needed! Free shipping is automatically applied at checkout when your order is over the specified threshold.
The threshold for free shipping is calculated after any promotions and discounts are applied.