NZ Domestic Delivery

  • Please note that warehouse processing time is included in the below estimations.
  • Orders delivered to Auckland, Gisborne, Hamilton, Hastings, New Plymouth, Palmerston North, Tauranga, Wellington, Whangarei will be delivered within 2-3 Business days.
  • Orders delivered to Blenheim, Christchurch, Greymouth, Nelson, Oamaru, Timaru will be delivered within 3-4 Business days.
  • Orders delivered to Dunedin, Invercargill will be delivered within 4 to 5 business days.
  • Orders delivered to Dunedin, Invercargill will be delivered within 4 to 5 business days.
  • Orders delivered to Outlying Islands will be delivered 8 to 9 business days.
  • During busy sale periods and over New Zealand public holidays, you may experience a delay in receiving your order.
  • We cannot deliver to PO Boxes. Please use a street address when placing your order to avoid delays.
  • Unfortunately we are unable to offer express delivery for orders placed via our NZ website.
  • Allow an additional 5 business days for orders containing a personalised item.
  • Orders containing both personalised and non personalised items will be delivered together.
  • Some postal services will allow you to give authority to leave depending on your region. By doing this you are giving your delivery company permission to leave your order in a safe place if no one is home to sign for your order.
  • Cotton On will not be held responsible for any theft or damage if you provide us with the authority to leave your parcel at an unattended address. All risk in the parcel will remain with you upon delivery and Cotton On will not offer a replacement or refund for any loss or damage as a result of selecting to leave your parcel without a signature.
  • Unfortunately your order is not able to be delivered on a public holiday.
  • If your order is placed on an Auckland Public Holiday it will not be processed and dispatched until the next business day.
  • During National and State specific public holidays or busy sale periods you may experience a delay in receiving your order.
  • No promo code needed! Free shipping is automatically applied at checkout when your order is over the specified threshold.
  • The threshold for free shipping is calculated after any promotions and discounts are applied.

Click & Collect

  • Please note all Click and Collect orders are processed and delivered from our warehouse to your selected store for collection.
  • Delivered from our warehouse to selected stores within 1-4 business days
  • Please note: uncollected orders will be cancelled and refunded after 30 days.
  • You will receive notification via SMS or email when your order is ready for collection.

International Delivery

  • Unfortunately we are unable to offer International delivery for orders placed via our NZ website.
  • Please visit our AU, USA, ZA or Singapore site to place an order for international delivery.

Store to Door

  • All orders are shipped from our warehouse using standard shipping within 2 business days.
  • Store to door orders are available on standard domestic orders only. We're unable to offer international or express shipping.
  • Please refer to the above standard delivery times for store to door order delivery.

PO Boxes

  • No, unfortunately we cannot ship to PO Boxes. Please use a street address when placing your order to avoid delays.

Delivery Terms & Conditions

  • Business days are Monday to Friday, and do not include weekends or public holidays.
  • While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person. This can be a result of a delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight. This includes but is not limited to any delay caused by an incorrect delivery address being provided to us.
  • Delivery charges and minimum order are subject to change at any time.
  • All orders sent within New Zealand require a signature on delivery. If unable to sign for your order, Toll will leave a note with instructions to pick up from a designated post office. Orders delivered outside of New Zealand will be subject to the delivery terms of the relevant postal service.
  • All orders are subject to availability of items at the time of dispatch. We do our best to maintain up to date and accurate information regarding stock levels. If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.
  • Cotton On will not be held responsible for any theft or damage if you provide us with the authority to leave your parcel at an unattended address. All risk in the parcel will remain with you upon delivery and Cotton On will not offer a replacement or refund for any loss or damage as a result of selecting to leave your parcel without a signature.