Free standard shipping to Australia and New Zealand on orders over AUD$55!
No promo code required - free standard shipping is automatically applied at checkout.
Free shipping is a limited promotion and not available for orders delivered outside Australia and New Zealand.
DELIVERY TIMES AND COSTS
- Standard Shipping: AUD$10 (or FREE for orders over $55!) - All standard orders will be processed and dispatched from our warehouse within 1 to 4 business days. Standard Australia Post parcel delivery times will then apply once your parcel leaves the warehouse.
- Express Post: AUD $14.95 Express orders placed before 2pm AEST will leave our warehouse on the same day. Express orders placed after 2pm will be processed the following business day. Express post delivery times will then apply once your order leaves the warehouse.
To estimate delivery time for either Express or Standard post, visit the Australia Post delivery estimate website and enter the postcode 3212 (Lara) in the ‘From’ field and your own postcode in the ‘To’ field. Remember to also consider the processing time for dispatching your order when working out when to expect your parcel!
- Standard Shipping: AUD$10 (or FREE for orders over $55!) - All New Zealand orders will be processed and dispatched from our warehouse within 1 to 4 business days. Delivery to New Zealand takes between 9-26 working days, depending on region. For quicker shipping, consider ordering from our New Zealand website!
REST OF THE WORLD
- Standard Shipping: AUD$40 - All international orders will be processed and dispatched from our warehouse within 1 to 4 business days. Delivery to countries outside Australia takes between 9-26 working days, depending on region.
TRACKING YOUR ORDER
Within four business days of placing your order, you’ll receive an email with a tracking number that can be used to check your parcel’s progress. To track your parcel and get an estimated delivery time, just follow the link in the tracking email.
Alternatively, once you receive your tracking number you can enter it on the Australia Post tracking website
- Next business day delivery to roadside addresses and offshore islands within these zones is not guaranteed. For any updates to expected delivery times, please refer to the Australia Post website.
- All orders sent within Australia require a signature on delivery. If you are not available to sign for your order, Australia Post will leave a note with instructions for pick up from a designated post office. If you are an Australia Post My Post customer you may be contacted by Australia Post prior to delivery offering their Safe Drop service where you waive the requirement for a signature. Note: if you elect to use this service, the agreement is between you and Australia Post, and Cotton On takes no responsibility for any lost or damaged items due to the use of this service.
- While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
- Please note that international orders (including to New Zealand) cannot be delivered to Post Office boxes.
- If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.
- Nail polish, flammable items and some consumable items cannot be shipped internationally. You can find more details on the United Postal Union Convention website.
- Customs and import charges for international orders: Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges. Customs and import fees are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.
Problems with your order?
We want you have the best online shopping experience, so if you have any problems with your order, please contact our online customer service team.