Delivery Methods

Delivery Options

Christmas Delivery

For Christmas delivery please place your order by the below dates.

Next Day Deliver to Store Personalisation
Sat 21st Dec Fri 20th Dec Mon 16th Dec

Next Day - $5 or FREE on orders $50+

  • Order by 12pm Monday to Friday for Next Day Delivery.
  • Orders placed outside of these times will arrive the following business day.
  • During large sale events, there may be delays of up to 2 days.

Deliver to Store - $2 or FREE for orders $30+

  • In selected stores only.
  • Order by 12pm Monday to Friday for collection in 1 business day.
  • Orders placed after 12pm Monday to Friday will be available for collection in 2 business days.
  • Orders placed on public holidays will be processed the next working day.
  • Please note all Deliver to Store orders are processed and delivered from our warehouse to your selected store for collection.
  • Uncollected orders will be cancelled and refunded after 30 days.

Store to Door - FREE

  • Can't find your size in store? No problem, if your size is available in our warehouse our team can arrange for your purchase to be delivered to you via FREE home delivery.
  • Store to door orders are available for delivery within Singapore only. We're unable to offer international shipping.

Hong Kong - $15.00

  • Delivered within 5-7 business days.
  • Please note that we cannot ship to a PO Box. Please use a street address when placing an order to avoid delays.

South East Asia - $20.00

  • Delivered within 5-7 business days.
  • Includes Malaysia and Thailand
  • Please note that we cannot ship to a PO Box. Please use a street address when placing an order to avoid delays.

Delivery FAQs

Will my order be delayed?

  • It's a busy time, but we're working closely with our delivery partners to get your orders to you as safely as possible. There could be delays of up to 2 weeks. While most orders will arrive earlier, we want to be upfront about what to expect. Once you get your shipping confirmation email, you'll be able to get the latest updates via the tracking link.

I haven’t received a shipping confirmation or tracking number for my order. Who do I contact?

  • The quickest way to get in touch is via the online chat widget at the bottom of the Cotton On homepage.

How are you looking after your employees in the Distribution Centre?

  • Ensuring a safe working environment for our Distribution Centre team members is our top priority. We have taken strong measures to look after our people and the safe shipping of your product. These include providing hand sanitisers and personal protective equipment, high hygiene and cleaning standards, and split working hours to reduce employee contact.

Is delivery to PO Boxes available?

  • Delivery to PO Boxes is available for home delivery orders within Singapore only.

Personalised Products?

  • Personalised products are delivered via Next Day Delivery after they have been personalised, this can take up to 5 business days.
  • Orders containing both personalised and non personalised items will be delivered together.

Delivery on Public Holidays?

  • Unfortunately your order is not able to be delivered on a public holiday.
  • If your order is placed on a Public Holiday it will not be processed and despatched until the next businesss day.
  • During National and State specific public holidays or busy sale periods you may experience a delay in receiving your order.

What is Authority to Leave?

  • Some postal services will allow you to give authority to leave depending on your region. By doing this you are giving your delivery company permission to leave your order in a safe place if no one is home to sign for your order.
  • Cotton On will not be held responsible for any theft or damage if you provide us with the authority to leave your parcel at an unattended address. All risk in the parcel will remain with you upon delivery and Cotton On will not offer a replacement or refund for any loss or damage as a result of selecting to leave your parcel without a signature.

What items cannot be delivered internationally?

Will I need to pay Customs and Import charges?

  • Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges. Customs and import fees are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.

Delivery Terms & Conditions

Delivery Terms & Conditions

  • Receiving your order: Please note that you will have to sign for your order. If you are not at the delivery address at the time of delivery, the postal carrier will provide a notification card advising you of the local Post Office from which you can collect your order. Delivery is subject to the terms of the relevant postal service.
  • Cotton On will not be held responsible for any theft or damage if you provide us with an authority to leave your parcel at an unattended address. All risk in the parcel will remain with you upon delivery and Cotton On will not offer a replacement or refund for any loss or damage as a result of selecting to leave your parcel without a signature.
  • While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us. Please note all gift card purchases will be delivered separately.
  • If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.

Delivery Fee Terms & Conditions

  • No promo code needed! Free or reduced delivery is automatically applied at checkout when your order is over the specified threshold.
  • The threshold for your delivery fee is calculated after any promotions and discounts are applied.
  • Free or reduced delivery charges are available only to the delivery method specified.

Store FAQs

Which stores are currently open?

  • All our stores across the Cotton On Group are open.

How are you creating a safe environment instore?

    As always, our people and customers are our first priority. Here’s how we’re creating a safe environment for everyone.

  • Keeping it clean:
    We're cleaning high-touch surfaces regularly. This includes tables, racks, handles, counters and EFTPOS machines. We’ve also removed ‘multi-touch’ items like beauty testers and shopping bags. And we’re encouraging contactless payment where possible.
  • Safe social distancing:
    Wherever possible, we’re asking you to stay 2m / 6ft away from others. We may restrict access to stores in order to limit the number of people to 4sqm/person. This includes fitting rooms, however, in smaller stores, we may not be able to open them at all.
  • Being kind and considerate:
    Wear a face mask
    Stay home if you’re unwell
    Wash your hands regularly with soap and water for at least 20 seconds
    Cover coughs and sneezes
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