Delivery Methods

Hong Kong Domestic Delivery

HK$40 or FREE for orders HK$500+

  • Delivered within 5-7 business days.
  • Signature required on delivery.
  • Please note that we cannot ship to a PO Box. Please use a street address when placing an order to avoid delays.

Free Delivery Terms & Conditions

  • No promo code needed! Free shipping is automatically applied at checkout when your order is over the specified threshold.
  • The threshold for free shipping is calculated after any promotions and discounts are applied.
  • Free shipping is a limited promotion and not available for orders delivered outside Hong Kong.

Delivery on Public Holidays?

  • Unfortunately your order is not able to be delivered on a public holiday.
  • If your order is placed on a Public Holiday it will not be processed and despatched until the next businesss day.
  • During National and State specific public holidays or busy sale periods you may experience a delay in receiving your order.

Store to Door

FREE

  • Delivered within 5-7 business days.
  • Signature required on delivery.
  • Please note that we cannot ship to a PO Box. Please use a street address when placing an order to avoid delays.
  • Standard domestic shipping only. We’re unable to offer international or express shipping.

Delivery FAQs

Will my order be delayed?

  • It's a busy time, but we're working closely with our delivery partners to get your orders to you as safely as possible. There could be delays of up to 2 weeks. While most orders will arrive earlier, we want to be upfront about what to expect. Once you get your shipping confirmation email, you'll be able to get the latest updates via the tracking link.

I haven’t received a shipping confirmation or tracking number for my order. Who do I contact?

  • The quickest way to get in touch is via the online chat widget at the bottom of the Cotton On homepage.

How are you looking after your employees in the Distribution Centre?

  • Ensuring a safe working environment for our Distribution Centre team members is our top priority. We have taken strong measures to look after our people and the safe shipping of your product. These include providing hand sanitisers and personal protective equipment, high hygiene and cleaning standards, and split working hours to reduce employee contact.

Is delivery to PO Boxes available?

  • No, unfortunately orders cannot be delivered to PO Boxes.

What items cannot be delivered?

Customs and Import charges?

  • All orders are dispatched from our Hong Kong location. Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges. Any applicable charges are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country's customs service if you need more information.

Delivery Terms & Conditions

Delivery Terms & Conditions

  • Please note that orders require a signature on delivery. If you are not available to sign for your order, the postal carrier will leave a note with instructions for pick up from a designated post office. Delivery is subject to the terms of the relevant postal service.
  • While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
  • We cannot deliver to a post office box address.
  • If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.

Store FAQs

Which stores are currently open?

  • All our stores across the Cotton On Group are open.

How are you creating a safe environment instore?

    As always, our people and customers are our first priority. Here’s how we’re creating a safe environment for everyone.

  • Keeping it clean:
    We're cleaning high-touch surfaces regularly. This includes tables, racks, handles, counters and EFTPOS machines. We’ve also removed ‘multi-touch’ items like beauty testers and shopping bags. And we’re encouraging contactless payment where possible.
  • Safe social distancing:
    Wherever possible, we’re asking you to stay 2m / 6ft away from others. We may restrict access to stores in order to limit the number of people to 4sqm/person. This includes fitting rooms, however, in smaller stores, we may not be able to open them at all.
  • Being kind and considerate:
    Wear a face mask
    Stay home if you’re unwell
    Wash your hands regularly with soap and water for at least 20 seconds
    Cover coughs and sneezes
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