Easy Exchanges & Returns

Defective returns

We want you to be satisfied with your purchase, but if the products are defective, described incorrectly, or are different from the sample shown, we apologize! We will comply with our legal obligations in the country where the products were purchased. Just follow the above online shopping return process via post office.

If the product was purchased in one of our physical stores, the return needs to be made in a physical store, instead of the post office.

Returns for changing your mind

If you change your mind about a product you purchased online, we will refund the purchase price or exchange it (exchanges are only available in physical stores) in the country of purchase, subject to the following conditions:

1. Products purchased online can be exchanged in-store upon presentation of proof of purchase.
2. You can return products purchased from the Cotton On Group online store at any time with proof of purchase;
3. Such items cannot be used items. In the case of underwear, earrings, cosmetics, charitable items from the Cotton On Foundation, the maximum return period is 10 days from the date of delivery of the purchase;
4. We will only accept returns on swimwear items if the toiletry sticker and tags are still affixed to the product;
5. Whenever possible, refunds will be made using the original forms of payment. Otherwise, an alternative will be offered;
6. Items must be in their original sales condition (unused, unwashed and with all tags still attached);
7. We may ask you to provide personal data in order to carry out exchanges and returns. This data will be used for the processing of the return; and
8. Products purchased online can be exchanged in-store upon presentation of proof of purchase. In the case of online purchases, the refund will not include the original shipping cost in cases of partial return of the purchase.

Shipping costs can be refunded on defective items only if the entire order is being returned and proof of shipping cost is provided.