Domestic Delivery
Due to high demand, orders may take a little longer than usual. Please consider a longer delivery timeframe.
Standard - R$14 or FREE on orders R$249+
- Orders will leave our warehouse in 1-2 business days.
- Delivered within 2-4 business days
Free Delivery Terms & Conditions
- No promo code needed! FREE delivery is automatically applied at checkout when your order is over the specified threshold.
- The threshold for FREE delivery is calculated after any promotions and discounts are applied.
Delivery FAQs
I haven’t received a tracking number for my order. Who do I contact?
- The quickest way to get in touch is via the online chat widget at the bottom of the Cotton On homepage.
Delivery on Public Holidays?
- Unfortunately your order is not able to be delivered on a public holiday.
- If your order is placed on a Public Holiday it will not be processed and despatched until the next businesss day.
- During National and State specific public holidays or busy sale periods you may experience a delay in receiving your order.
Is delivery to PO Box available?
- No, unfortunately we cannot ship to a PO Box. Please use a street address when placing your order.
What items cannot be shipped?
- Nail polish, flammable items, batteries and some consumable items cannot be delivered internationally. You can find more details on the United Postal Union Convention website.
Delivery Terms & Conditions
Delivery Terms & Conditions
- Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are the responsibility of the person receiving the parcel and are not included in the cost of shipping. Please check with your country’s customs service if you need more information.
- Orders shipped outside of Brazil will be subject to the shipping terms of the relevant postal service.
- While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
- Shipping charges and minimum order are subject to change at any time.
- All orders are subject to availability of items at the time of dispatch. We do our best to maintain up to date and accurate information regarding stock levels. If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.
Store FAQs
Which stores are currently open?
- All our stores across the Cotton On Group are open.
How are you creating a safe environment instore?
- As always, our people and customers are our first priority. Here’s how we’re creating a safe environment for everyone.
- Keeping it clean:
We're cleaning high-touch surfaces regularly. This includes tables, racks, handles, counters and EFTPOS machines. We’ve also removed ‘multi-touch’ items like beauty testers and shopping bags. And we’re encouraging contactless payment where possible. - Safe social distancing:
Wherever possible, we’re asking you to stay 2m / 6ft away from others. We may restrict access to stores in order to limit the number of people to 4sqm/person. This includes fitting rooms, however, in smaller stores, we may not be able to open them at all. - Being kind and considerate:
Wear a face mask
Stay home if you’re unwell
Wash your hands regularly with soap and water for at least 20 seconds
Cover coughs and sneezes