BLACK FRIDAY & CYBER MONDAY
How do I get the most out of Cotton On's
Black Friday and Cyber Monday?
Seeing lots of stuff you love? Create and account and add them to your wishlist in the lead up to Black Friday and Cyber Monday. It's the perfect time to treat yourself or even tick off your entire Christmas gift list. How good! When it comes to hauls like this, we think a little bit of organisation and preparation is the key to bagging all the best looks at all the best prices.
What if I'm too excited to wait?
We honestly don't blame you. You can scroll and shop our sale edit anytime.
Can I return items I've shopped during Black Friday and Cyber Monday?
If your item is faulty please see our Faulty Returns Policy.
Faulty Returns
We want you to be satisfied with your purchase but if the products are faulty, wrongly described or different from a sample shown, we’re so sorry! We will meet our legal obligations in the country in which the products were purchased. Just follow the returns process above in-store or online.
Change of Mind Returns
If you change your mind about a product you purchased from us online or in-store, we will refund the purchase price, or exchange (only available via stores) in the country of purchase, subject to the following conditions:
1. Items purchased online can be returned in store with proof of purchase. In the case of online purchases, refunds will not include the cost of shipping, except as provided below.
2. Products purchased from any Cotton On Group retail or online store can be returned at any time by the customer with proof of purchase;
3. The items must not be underwear, earrings, cosmetics, third party brands, charity items, seconds, samples, customised personalised items or gift cards;
4. We will only accept swimwear returns if the hygiene sticker and swing tags are attached to the product.
5. Where possible all refunds will be returned to the original forms of payment, otherwise an alternative refund tender will be offered;
6. Items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached); and
7. You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return
Shipping costs may be refunded on faulty items only if the entire order is being returned and the customer provides proof of the shipping amount.
Returns Process
Head to your nearest store with your return and receipt.
The team in store will confirm that our returns policy has been met and help you with an exchange or refund.
If your purchase was made online you can also return to one of our stores as this is the fastest option. If you're unable to head into one of our stores then you may choose to return to our online store. Visit our Online Returns for more information.
What payment method/s can I pay with?
All of our usual payment methods will be available including Klarna, Afterpay and ZIP so you can shop now and pay later, plus Apple Pay, Google Pay, PayPal, debit and credit card (VISA, Mastercard, AMEX).
If you're paying with one of our buy now pay later partners, please note that each may have a different way of calculating and deducting scheduled payments. We recommend you visit their website and read through how it works or speak to their customer service representatives if you're unsure.
I have FOMO. What can I do?
Follow us on Instagram and TikTok @cottonon, say hi and share your hauls. We'd love to see how you're styling your faves.
