Easy Exchanges & Returns
You can return products in-store or online within the following Return Periods:
30 days of purchase.
SALE items must be returned within 14 days of purchase.
Via Our Stores
- Head into store with your product, receipt and the card you originally paid on (where applicable).
- Refunds are not available in-store for payments made via third party Buy Now Pay Later platforms.
- Please ensure you meet the conditions outlined in our Policy below.
Via Post
- Online orders, including Click & Collect can be returned via post.
- Exchanges can only be made in-store.
- In-store purchases cannot be returned via Post.
- Please ensure you meet the conditions outlined in our Policy below.
- Once received, we'll process the refund and notify you via email. Your refund may take up to 10 days to be processed.
Returns & Exchanges Policy
Faulty Returns
We want you to be satisfied with your purchase but if the products are faulty, wrongly described or different from a sample shown, we’re so sorry! We will meet our legal obligations in the country in which the products were purchased. Just follow the returns process above in-store or online.
If you are outside the applicable returns time frame, please get in touch with our Customer Service team.
Change of Mind Returns
If you change your mind about a product you purchased from us online or in-store, we will refund the purchase price, or exchange (only available via stores) in the country of purchase, subject to the following conditions:
- Items are returned within 30 days of purchase & SALE items within 14 days of purchase.
- Items purchased online can be returned in store with proof of purchase. In the case of online purchases, refunds will not include the cost of shipping, except as provided below.
- The items must not be underwear, earrings, cosmetics, third party brands, charity items, seconds, samples, customised personalised items or gift cards.
- We will only accept swimwear returns if the hygiene sticker and swing tags are attached to the product.
- Where possible all refunds will be returned to the original forms of payment, otherwise an alternative refund tender will be offered.
- Items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached); and
- You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return.
Shipping costs may be refunded on faulty items only if the entire order is being returned and the customer provides proof of the shipping amount.
