Shop with confidence with our FREE and EASY Returns Policy

Change your mind anytime!
You can exchange or return at any one of our stores or return online anytime!

Want To Exchange In Store?

  • Receive an instant exchange in-store (or refund).
  • Please ensure you meet the conditions outlined in our Policy (below).
  • Find your nearest store

    Want To Return In Store?

  • You will receive an instant refund.
  • Head into store with your item, receipt and if applicable, the card you originally paid on.
  • Refunds are not available in store for payments made via Klarna.
  • Please ensure you meet the conditions outlined in our Policy (below).
  • Find your nearest store

    Want To Return Via Post?

  • Items purchased in store can only be returned or exchanged in store.
  • For items purchased online, you can return them in store, or we offer FREE returns via post.
  • Click here. to start a return. Your order ID is 10 digits and starts with ‘W0’.
  • Print the label, pack & drop off at your nearest DPD drop off point.
  • Once received at our warehouse, we will refund you the purchase price of the returned products and confirm with you via email.
  • Shipping costs (if any) paid by the customer on the initial order will only be refunded if the product was faulty and/or the entire order has been returned.
  • Please ensure you meet the conditions outlined in our full returns Policy (below).
  • Exchanges & Returns Policy

    Faulty Returns

    We want you to be satisfied with your purchase but if the products are faulty, wrongly described or different from a sample shown, we’re so sorry! We will meet our legal obligations in the country in which the products were purchased. Just follow the returns process above in-store or online.

    Change of Mind Returns

    If you change your mind about a product you purchased from us online or in-store, we will refund the purchase price, or exchange (only available via stores) in the country of purchase, subject to the following conditions:

    1. Items purchased online can be returned in store with proof of purchase. In the case of online purchases, refunds will not include the cost of shipping, except as provided below:
      1. Shipping costs (if any) paid by the customer on the initial order will only be refunded if the product was faulty and/or the entire order has been returned.
    2. Products purchased from any Cotton On Group retail or online store can be returned at any time by the customer with proof of purchase;
    3. The items must not be underwear, earrings, cosmetics, smile maker products, charity items, seconds, samples, customised personalised items or gift cards;
    4. Where possible all refunds will be returned to the original forms of payment, otherwise an alternative refund tender will be offered;
    5. Items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached);
    6. You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return.