Cotton On Delivery Methods

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Malaysia Delivery

For delivery in time for Christmas, please place your order by the below dates.

	Standard	Deliver to Store
East Malaysia	Monday 16 Dec	Thurs 19 Decc
Penisula	Thurs 19 Dec	Friday 20 Dec

Peninsula: Order by 3pm Monday to Friday for delivery within 3-4 business days. Orders placed after 3pm Monday to Friday will be delivered within 4-5 business days.
East Malaysia: Delivered within 3-6 business days.
Signature required on delivery.

Cash on Delivery (pay cash upon delivery) is available within selected cities in Malaysia.
You will be required to sign an invoice upon delivery, which will confirm and ensure collection of your cash.
Cash on Delivery payments available via Standard Delivery or Next Day Delivery only.
Cash on Delivery is not available on orders containing personalised product.

Standard delivery only on orders containing personalised items.
Allow an additional 5 business days for orders containing a personalised item.
Orders containing both personalised and non personalised items will be delivered together.

No promo code needed! Free shipping is automatically applied at checkout when your order is over the specified threshold.
The threshold for free shipping is calculated after any promotions and discounts are applied.
Free shipping is a limited promotion and not available for orders delivered outside Malaysia.

Unfortunately your order is not able to be delivered on a public holiday.
If your order is placed on a Public Holiday it will not be processed and despatched until the next businesss day.
During National and State specific public holidays or busy sale periods you may experience a delay in receiving your order.

Available in selected stores.
Peninsula: Order by 3pm Monday to Friday for collection in store within 2-3 business days.
East Malaysia: Available for collection within 2-5 business days.
Orders placed on public holidays will be processed the next working day.
Please note all Deliver to Store orders are processed and delivered from our warehouse to your selected store for collection.
Uncollected orders will be cancelled and refunded after 30 days.

Peninsula: Order by 3pm Monday to Friday for delivery within 2-3 business days. Orders placed after 3pm Monday to Friday will be delivered within 3-4 business days.
East Malaysia: Delivered within 2-5 business days.
Signature required on delivery.
Standard domestic shipping only. We’re unable to offer international or express shipping.

Unfortunately we are unable to offer International delivery for orders placed via our Malaysia website.
Please visit our AU site to place an order for international delivery.

The quickest way to get in touch is via the online chat widget at the bottom of the Cotton On homepage.

Ensuring a safe working environment for our Distribution Centre team members is our top priority. We have taken strong measures to look after our people and the safe shipping of your product. These include providing hand sanitisers and personal protective equipment, high hygiene and cleaning standards, and split working hours to reduce employee contact.

Receiving your order: Please note that orders require a signature on delivery. If you are not available to sign for your order, the postal carrier will leave a note with instructions for pick up from a designated post office. Delivery is subject to the terms of the relevant postal service.
While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
Out of stock items: If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.

Keeping it clean:
We're cleaning high-touch surfaces regularly. This includes tables, racks, handles, counters and EFTPOS machines. We’ve also removed ‘multi-touch’ items like beauty testers and shopping bags. And we’re encouraging contactless payment where possible.
Safe social distancing:
Wherever possible, we’re asking you to stay 2m / 6ft away from others. We may restrict access to stores in order to limit the number of people to 4sqm/person. This includes fitting rooms, however, in smaller stores, we may not be able to open them at all.
Being kind and considerate:
Wear a face mask
Stay home if you’re unwell
Wash your hands regularly with soap and water for at least 20 seconds
Cover coughs and sneezes