Terms and Conditions OF USE
We reserve the right to reject any order you place with us for any reason. For example, we may reject your order if we know or suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business. You may only place orders via this website for private and domestic purposes.
We expressly prohibit purchases for resale and/or reselling any Cotton On product as part of any business (including any online business) unless agreed in writing by Cotton On.
While we do our best, we cannot guarantee that the colours shown on the website exactly reproduce the colours of our products. This may depend on the colour reproduction on your computer or mobile device.
Information on this website is subject to change without notice.
All trademarks appearing on this website are the property of their respective owners. The use of any of Cotton On’s trademarks is strictly prohibited unless we provide prior written consent.
The inclusion of any hyperlinks to third party websites does not imply Cotton On’s endorsement or approval of such third parties, their websites or their businesses or other activities.
Unless otherwise indicated, copyright in the information on this website is owned by or licensed to Cotton On. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or specifically authorized by law or in writing by Cotton On.
By choosing to subscribe to COTTONON.COM you agree to receive marketing communications from COTTONON.COM and from the individual brands you have selected.
30% off offer valid for online purchases only. Limit of one promo code per person. Code must be redeemed within 30 days of receipt. Not eligible to be used with any other promotions. Offer excludes sale stock, charity items, gift cards, customised products, COTTON ON KIDS X NEW BALANCE and 'Mark Tuckey + Cotton On' products. Promo code will be emailed. Please allow up to 48 hours for the email to arrive in your inbox.
This contract is governed by the laws of Australia and such other laws which are applicable in the country where the consumer is resident.
The delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.
We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.
For more information about delivery charges and times see our Delivery Information page.
**Please note: Prices may differ online to in store**
Prices online are exclusive of delivery charges. Prices are subject to change without notice.
The Cotton On Group reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reason. The Cotton On Group will notify you of any error in pricing and you may elect to not purchase any Good/s where the price has been corrected.
Any personal information that you submit will be protected by our secure SSL payment gateway server, which uses 256-bit security technology to protect your online order. information. This technology encrypts all information including your credit card and all personal information passed from you through our website.
Your credit card purchase may take a few minutes to process to allow us time to confirm your billing information with your financial institution.
Purchases made using Afterpay are subject to the Afterpay Terms and Conditions.
Processing your order
If you place an express order before 2pm AEST (Monday to Friday), your order will be dispatched from our warehouse the same day. If your order is placed after 2pm or on a Saturday or Sunday, it will be processed and dispatched the next working business day.
All orders with the Standard shipping option will be processed and dispatched from our warehouse within 1-4 business days. Our warehouse is a Monday to Friday operation, subject to Public Holidays.
Please note standard and express delivery times are additional to these time frames, and vary from region to region. Please reference our delivery notice for your expected delivery time in your region.
You will receive an email notification containing your invoice within 1 to 3 working days from the time you place your order.
Problems with your order
We want you have the best online shopping experience, so if you have any problems with your order, please contact our online customer service team.